A 50% down payment is required prior to production to confirm the order. The remaining balance can be divided and settled throughout the production period.
For short-termed deliveries, the totality of the payment should be settled upfront.
Payments must be fully settled before collecting or shipping the order. If you wish to settle the balance by bank transfer, kindly note that we require an official swift copy up to 7 days prior to the due date to allow processing time.
Payments can be done by cash, bank transfer, WU transfer, or by payment link/credit card (for special cases only).
When converting prices to another currency or when an item is charged to a credit card, a slight price variation of between 2% to 5% may occur due to fluctuating exchange rates and credit card processing charges. The amount will be communicated to the client for approval prior to the withdrawal.
Orders that are purchased and/or collected inside Lebanon are subject to 11% VAT, paid in USD or at the rate of 15,000LBP for companies.
NB: Rate is subject to change based on government guidelines at the time of receival or full settlement of the balance.
Shipping fees exclude clearance and custom fees applied and regulated by the receiving country.
It is highly advised to ship at face value and place an insurance (3%) to ensure safe and timely delivery.
As we hold substantiality as our core value, all our pieces are made to order, accordingly it is not possible to cancel and refund and/or exchange, and/or return any item.
All special orders, custom orders, personalized items and items marked as final sale are not eligible for return, refund or exchange. This includes custom dresses, wedding dresses, shoes, head pieces, veil, accessories and any item which has been confirmed from the clients end and has been started in production.