WARRANTY

Given that all our Items for the moment are made to order, you cannot request cancellation and/or receiving refund and/or returning and/or exchanging any Item, except where same is covered by the following warranty.

We warrant our Items for workmanship or material defect, and we warrant Items that do not meet the ordered specification, provided in all cases that a claim is made in this regard by you within /7/ days at the latest as receipt of the subject Item(s). Therefore, it is your responsibility to thoroughly scrutinize the Item(s) upon receipt, and to file a claim where applicable in accordance with this warranty. A claim should be filed as per the following: you need to contact our customer service before returning the Item(s) subject of the claim, by sending an e-mail to boutique@sandramansour.com. Accordingly, you will obtain a return number to note on the “Return Authorization” enclosed with the order received. No returned parcel shall be accepted without a return number. This number must be written legibly on the parcel. In cases of return, the Item(s) must be sent to the return center in their original condition (packaging, accessories, etc.).

The Item(s) must be returned to:
SANDRA MANSOUR – Showroom
275 Gouraud Street, sector 29. Gemmayze
P.O.Box 112016 Beirut-Lebanon

You shall bear the return cost, expenses and all potential customs duties. Any parcel returned after the prescribed timeframe shall be refused and returned to the sender on the sender’s sole cost and expense.

The costs and risks pertaining to the return of Item(s) are borne by the sender. Therefore we recommend that returned goods be sent via insured, traceable delivery for your protection.

Upon receipt of the Item(s) returned by you, our customer service will send a confirmation of receipt of the Item(s) by e-mail. We will assess each claim on a case by case basis, and inform you whether same falls in the scope of our warranty policy. In the affirmative, we will inform you whether the subject Item(s) will be repaired, exchanged, or whether the order relating to said Item will be cancelled. This decision is to be made solely by us. In the event of cancellation, you will receive a full refund for the Item’s price, which excludes any and all shipping expenses. In the event we deem your claim is not covered by the warranty, we will inform you of same, and the Item(s) will be shipped back to you unchanged, on your sole cost and expense.

IMPORTANT INFORMATION

• Items must be returned to us in perfect condition accompanied by the return information label.
• Make sure all items are exactly as you received them, with tag and seal still attached.
• All items that come in their own box, including but not limited to accessories, must be returned in their original, undamaged box as this is considered part of the product.
• Please make sure to return tall products that come in their own box inside another solid carton box to not damage the original packaging.
• In order for our customer service to accept the return, the Item(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice.

Parcels where your identification (surname, first name, address and return code) is not possible, shall be refused

This warranty does not cover any case other than the ones expressly mentioned therein.

Defects and damages not covered under warranty, and requests for changes or additional customization is subject to a rate that will be provided to you on a case by case basis and upon your request.

Want to begin a warranty claim? Download and fill the WARRANTY RETURN FORM, then send it to us by email at boutique@sandramansour.com.